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Customer Support

team@finca.garden - WhatsApp and Phone on request via Email.

Delivery always directly from the bio farmers gardens. Our *first choice* finca garden for Agave americana, Nopales & Aloe Vera plants is located in 03193 San Miguel de Salinas, Spain. For security reasons no public viewing permitted.

Webmaster & Contract Partner

Partner with us

In case you are interested in assisting us, please contact us directly team@finca.garden. We are always happy to cooperate with marketing partners to establish the brand and for private bio gardeners who are willing to assist us in providing plants.

PAYMENT & DELIVERY

Payment Methods

Pay safely, quickly and easily. You pay for your order securely via Credit Card, SOFORTÜBERWEISUNG, Paypal or via bank transfer. We use Micropayment as our payment service provider and thus guarantee a safe processing of your payment.

Micropayment GmbH, based in Berlin and with its own data center, is a full-service provider that offers its customers everything from a single source, from the implementation of the software and the technical processing of payment transactions to meaningful analyses and statistics. For this purpose, nine payment options, which are equally tailored to the eCommerce and paid content sectors, are available. Prefabricated payment windows and preconfigured store modules enable immediate use. In addition, Micropayment also offers white-label APIs and interfaces for integration into numerous existing systems.

Shipping & returns

Shipping

We provide international shipment. No restrictons from our side. Free shipping worldwide.

We deliberately do not keep plants in stock. As soon as you place an order, we will order the plants fresh from the growers. The grower will use his expertise to determine on what day we can receive the plants in the best possible condition. As soon as we have the plants in our possession, they are sent on the same day via our distributor for the fastest possible delivery. If you place an order after Friday 2 p.m., we will only order the plants fresh from our growers on Monday in order to continue assuring you of high quality.

Returns

Consumers have the right to return products within 14 days of receipt without stating reasons. But perishable products, such as plants, are excluded from this right. That is why our general conditions state: 'Our fresh products can not be returned because they quickly spoil or age.

Is there something wrong with your product, or do you have a complaint about the delivery? Please contact our Customer Service. We will check whether returns and refunds are possible. Did you order a non-perishable product, for example an ornamental pot without a plant? Then you have the right to return this within 14 days after receipt without giving any reason. For this you must use a sturdy cardboard shipping box and (if reasonably possible) the original packaging. We therefore advise you to carefully open our shipping box and the original packaging so that you can use it if necessary to return the order.

The costs for returning are in principle for the customer. finca.garden will however pay back the shipping costs when it the return is due to our fault.

PRIVATE POLICY

We collect your personal data, such as email, billing address, shipping address and phone numbers. Our primary goal in collecting personal information is to provide you with a smooth, efficient, customised shopping and customer service experience, such as contacting customers who have not checked out to follow up on abandoned shopping carts or to see if there was a problem with their use of the site.

When you visit our website we keep

- Your domain name and your e-mail address when you visit our web page, to the extent possible
- Your e-mail address when you post messages / questions on this website
- Your email address if you communicate it to us
- Your e-mail address if you participate in discussion forums
- The domain of other sites you have consulted to reach our site
- All information related to the pages you have visited on our site
- All the information that you provide voluntarily (eg research information and / or site registration)

This information is used to improve the content of our website. Information can be passed to other organizations with which we have contractual relationships, which can use the information for commercial purposes (unless you object to it - see below).

On this site we use cookies (a cookie is a small file sent by an Internet server, which installs itself on the hard drive of your computer. This file keeps track of the visited Internet site and contains some information about this visit)
- To record your preferences
- To record information sessions, such as information on what you add to your shopping list
- To record information specific to you, such as the web pages you have consulted to reach our site
- In order to inform on your next visit to our site novelties that might interest you
- To register your previous activity on the site, to you on your next visit to offer better services
- Is sent to the content and customize the presentation of the site based on your browser type or other information that the browser

We have no partnerships or special relationships with third parties on the Internet.

When we transfer or receive your information on our website, we always use encryption technologies that are recognized as accepted standards within the IT sector. We have implemented the necessary security measures to protect the loss, misuse or alteration of information we receive on our site.

TERMS & CONDITIONS

General Terms and Conditions General Terms and Conditions finca.garden Table of contents:

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